{"contact":{"id":"318a7194630241c9bdb9bc2a4c7887b3","href":"","msisdn":918891555898,"displayName":"Akash R","firstName":"","lastName":"","customDetails":{},"attributes":{},"createdDatetime":"2023-06-09T05:12:05Z","updatedDatetime":"2023-06-09T05:12:05Z"},"conversation":{"id":"21364312889d40eb99ae2d4bad90f929","contactId":"318a7194630241c9bdb9bc2a4c7887b3","status":"active","createdDatetime":"2023-06-09T05:12:05Z","updatedDatetime":"2025-10-17T09:38:00.514669758Z","lastReceivedDatetime":"2025-10-17T09:38:00.514669758Z","lastUsedChannelId":"5d7e1297971c422286a077562eca866d","messages":{"totalCount":0,"href":"https://whatsapp-sandbox.messagebird.com//v1/conversations/21364312889d40eb99ae2d4bad90f929/messages"}},"message":{"id":"742696671a8f405f86aa7404ef080fed","conversationId":"21364312889d40eb99ae2d4bad90f929","platform":"whatsapp","to":"+918891555898","channelId":"5d7e1297971c422286a077562eca866d","type":"text","content":{"text":"Hello Akash r,\nI am Mai Dubai Virtual Assistant. How can I help you today?😊\n\nPlease select the option below 👇\nType 1️⃣  Place an Order\nType 2️⃣  Check out our Product Range\nType 3️⃣  Repeat Order\nType 4️⃣  Check Status of My order\nType 5️⃣  FAQ\nType 6️⃣  Connect to an Agent\nType 7️⃣  Switch Account\nType 8️⃣  Change Language\nType 9️⃣  View wallet balance and Add amount to the wallet\nType 1️⃣0️⃣  Short Keys\nType 0️⃣  Exit the chat\n\nPlease Reply with the number of your preferred option\n(for example: you can reply with 1 or 2)"},"direction":"sent","status":"pending","createdDatetime":"2025-10-17T10:16:35.884738238Z","updatedDatetime":"2025-10-17T10:16:35.884738238Z"},"type":"message.created"}